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IT Service Management Foundation Practice Questions - For ITIL V3 Foundation Exam Candidates, by Tony Gannon, Nigel Mear
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The most authoritative guide to preparing for the ITIL� V3 Foundation certificate in IT Service Management. It includes an extensive range of practice questions complete with explanations and key learning points and will greatly assist anyone sitting or intending to sit the V3 ITIL Service Management Foundation Certificate. It provides a wealth of background knowledge and sample questions using different styles with detailed explanations that are intended to build on existing study or learning. This guide utilises the experience of three established independent service management consultants who are members of the ISEB examination panel and are experienced Service Management Lecturers.
- Sales Rank: #5743369 in Books
- Published on: 2009-10-15
- Original language: English
- Number of items: 1
- Dimensions: 9.61" h x .21" w x 6.69" l, .38 pounds
- Binding: Paperback
- 100 pages
About the Author
The authors have 80 years combined experience of IT Service Management. Steve Mann is chair of the ISEB ITIL Foundation Question Examination Board. Nigel Mear is an accredited ITIL trainer, ISEB examiner, and an accomplished ITSM consultant. Tony Gannon is renowned for his pragmatic approach to interpreting ITIL guidance into workable solutions.
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